I got a complaint the other day – I’m not politically correct and calling it ‘constructive criticism’ ‘cause I call ‘em like I see ‘em – that while the person enjoyed the free book notices and tips, he thought my posts were too impersonal. As I, like most people, consider myself to be very personable, that email bothered me a bit.
Like it or not, here are some random thoughts in an attempt to be, well, more personable! ;}
Status of my Personal Kindle
I told you in a post earlier this week while on my first day of vacation in Mexico, my Kindle’s screen was stuck / frozen on the Emily Dickinson screensaver. Talk about frustrating: I had downloaded several books, even started one, and the thing would just not work. I tried the two known remedies (see this post) without any luck; while the Internet service was working great in my little corner of Mexico, I was unable to contact Amazon’s customer service via phone.
Meanwhile, the screen started getting lots of weird lines on it.
<side comment> I was in Playa del Carmen last week and it looks like we got out in the nick of time, as Tropical Storm Alex pounded them today. Click here for the web tracker of this storm. Let’s hope this storm goes away without any further loss of life.
Once I got back to the USA, I contacted Amazon’s customer service first thing Friday. A very helpful and polite customer service representative named “Walter F.” had me walk through a couple of things over the course of 5-10 minutes, and he couldn’t do anything with it. He told me he would have a replacement Kindle to me first thing the next morning at no charge, and gave me a link to print out a prepaid UPS label to return the defective one to Amazon.
Now, I don’t care where you are, that’s excellent customer service, especially as I have owned this particular Kindle for over a year and I did not purchase the extended warranty.
So, the new Kindle is here and the old one is boxed up and will be on its way back to Amazon to be fixed and sold later as a refurbished unit (more on that in a moment). Meanwhile, I am glad to have a new one, and a little sad to see the old one go. We’ve been through a lot together.
The new Kindle is really not new – it is probably a refurbished unit – and it is a US-only Kindle 2 vs. the international flavor they are selling now. Considering the cost of the replacement (free!), beggars can’t be choosers.
I have noticed the screen appears a little crisper than the old one did. That may be a fact it is a refurbished unit or, more likely, the patriotic decal skin I had on it (which was dark) might have made everything around it look darker – I haven’t put a skin on this one so it is still white around the edges, but who really knows?
I did have to download all of the books I haven’t read yet, which took some time to complete. I am a little perturbed at having to go through and catalog everything again, especially with over 100 books on the thing!
Maybe I should come up with a name for my Kindle. Do any of you have a name other then “My Kindle” for your Kindle?
After the price drop this week to $189, Amazon had a brief period of time which lit up several blogs at the pricing on a refurbished Kindle 2 going to $129, claiming it was a steal (seems like it to me) as it looked new and came with a year warranty. Amazon quickly raised the price to $169 (click here to see one), just $20 less than a new one (click here to see one). I think I would rather pay the extra $20 in order to get a new one vs. a refurbished!
Baseball? Hey, I’m trying to be more personable! I love baseball, but it’s hard to be a fan these days living in Houston!
Have a great week-
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